Privacy Policy Slot Play Net – Malaysian Player Data Protection

Slot Play Net ("we", "our platform") takes player privacy very seriously. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website at slot-play.net, the Slot Play Net mobile app, and all related services including slots, live casino, baccarat, blackjack, and Sports Betting.

By registering an account, making a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or any other available payment method, or simply browsing our website, you agree to the data protection practices described in this document.

This policy applies to all Slot Play Net users in Malaysia, including registered players, guest users browsing the platform, and former members whose accounts have been closed but whose data is still retained as required by law.

We collect your personal data in two main ways — information you provide directly to us, and information collected automatically through your use of our platform.

A) Information You Provide Directly:

• Registration Data: Full name, date of birth, email address, Malaysian phone number, chosen username and password.
• Identity Data (KYC): MyKad number, copy of Malaysian identity card, facial image (selfie) for liveness verification, and proof of address such as utility bills or bank statements.
• Financial Data: Malaysian bank account details (bank name, account number), e-wallet numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), and MYR deposit and withdrawal history.
• Communications: Any messages, enquiries, or complaints you submit to our support team via live chat, WhatsApp, or email.

B) Automatically Collected Information:

Slot Play Net uses the collected personal data solely for legitimate and necessary purposes as described below. We do not use your data for any other purpose without first obtaining your consent.

1. Service Provision: Processing account registration, verifying identity, handling MYR deposits and withdrawals via local payment methods, and granting access to slots and live casino games.
2. Security & Authentication: Detecting and preventing fraud, money laundering, multi-account abuse, and suspicious or unlawful activity.
3. Customer Support: Responding to enquiries, resolving complaints, and providing technical support related to slots gameplay, deposit issues, or Sports Betting.
4. Marketing (with consent): Sending promotional information about bonuses, exclusive slot offers, Malaysia Super League promotions, and other sports — only where you have given marketing consent and have not since withdrawn it.
5. Legal Compliance: Fulfilling Malaysian legal obligations including PDPA 2010, anti-money laundering (AML) requirements, and mandatory reporting to the relevant authorities.
6. Platform Improvements: Analysing usage patterns in aggregate (not at the individual level) to enhance the slots and casino experience, improve the interface, and introduce new features.

Slot Play Net does not sell your personal data to any third party. However, in certain limited situations, we may need to share some of your data with the following parties:

• Local Payment Providers: Information required to process transactions is shared with payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks that support FPX (Maybank, CIMB, RHB, and others). This information is limited to what is necessary to complete the transaction.
• Game Providers: Usernames and player IDs are shared with our slots and live casino game providers solely for the purpose of running the games. These providers do not receive your financial information or full identity details.
• KYC & Identity Verification Services: KYC data may be shared with qualified third-party identity verification service providers for verification purposes only.
• Legal Authorities: Slot Play Net will disclose personal data to Malaysian authorities where required by law, court order, or in the course of a legitimate criminal investigation.
• Professional Advisors: Lawyers, auditors, and financial advisors bound by strict professional confidentiality obligations may access certain data in the course of their engagements.

The security of players' personal and financial data is Slot Play Net's number one priority. We implement multiple layers of technical and organisational safeguards to keep your data secure at all times:

While we take all reasonable precautions, no system can guarantee complete security. You also have a responsibility to protect your account by using a strong password, keeping your login credentials private, and promptly reporting any suspicious activity to us at support@slot-play.net.

Slot Play Net uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login, active slots sessions, and security. Cannot be disabled.
• Functional Cookies: Saves your preferences such as preferred language, last betting denomination, and display settings. Can be disabled, but doing so will affect your user experience.
• Performance Cookies (Analytics): Collecting aggregated and anonymised information on how players interact with our platform to help us improve our services.
• Marketing Cookies: Used to display relevant advertisements and promotions for slots and casino offers. You may opt out of these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling all cookies may affect the functionality of the Slot Play Net platform and your gaming experience.

As a Slot Play Net player in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA Malaysia) with respect to the personal data we hold about you:

Slot Play Net retains your personal data only for as long as necessary for the purposes stated in this policy, or as required under Malaysian law. The following are general data retention guidelines:

• Active Account Data: Retained for the duration your account remains active, plus five (5) years following account closure for legal compliance purposes.
• Financial Transaction Records: All MYR deposit and withdrawal records are retained for seven (7) years in accordance with Malaysia's anti-money laundering legal requirements.
• Slot Game Logs: Game activity data is retained for two (2) years for technical support and dispute resolution purposes.
• Support Communications: Customer support conversation records are retained for two (2) years.
• Marketing Data: Marketing data will be deleted within 30 days of you withdrawing your marketing consent.

Once the retention period has lapsed, data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

In some cases, your personal data may be processed or stored on servers located outside Malaysia — for example, cloud servers used by our technical service providers. Slot Play Net ensures that any cross-border data transfer is carried out with safeguards equivalent to or stricter than those required under Malaysia's PDPA.

We take the following steps to protect your data when it is transferred across borders:

• Only transferring data to countries or entities that provide an adequate level of data protection.
• Using standard data transfer contracts that require recipients to comply with stringent data protection standards.
• Ensuring all transferred data is encrypted using industry-approved encryption protocols.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to assist.

This Privacy Policy forms part of the Slot Play Net legal framework and should be read together with Terms & Conditions and the Responsible Gaming us.